CoinCatch P2P Merchant Guidelines

Dear CoinCatch P2P Merchant:

In order to ensure the CoinCatch P2P platform runs properly and create a safe, stable, and convenient trading environment for users, CoinCatch P2P Merchants are required to abide by the following rules:

1. Seller’s Regulations

1.1 The account owner name you use for collecting the payment must be consistent with your registered name on CoinCatch (the name shall be identical with the verified name on your CoinCatch account).

1.2 Unless otherwise specified by the Platform, no one is supposed to ask customer support agents to cancel the order without the buyer’s consent.

1.3 If you have uncompleted orders or disputes with the buyer, please make sure to stay contactable at all times via the mobile phone number or email that you registered on the Platform.

In case of any violations of the stated “Seller’s Regulations”, the Platform may, in accordance with this Policy, the Terms, or relevant laws and regulations, or in its own discretion, take measures as it considers fit, including but not limited to freezing the violator’s Account or disabling any account functions on the CoinCatch trading platform.

2. Seller’s Operating Rules

Before posting a P2P transaction ad, please complete the following operation for your account as required:

2.1 Identity verification

2.2 Link email to your account

2.3 Link your phone number to your account

2.4 Set a fund password

2.5 Set a payment method

2.6 Please make sure that you are contactable and able to timely handle the order when you post an ad so that transactions can be timely completed; if you cannot guarantee timely handling of transaction orders, please take your ads offline to avoid potential appeals or disputes. This won't affect the ranking of your ads.

2.7 In terms of Buy ads, if you cancel 3 orders on the same day, the system will prohibit you from buying for that day and suspend auto-matching for all your ads until the next day.

3. Receipt and Payment

3.1 Please carefully confirm your selling price. In case of an appeal arising from the ad price, the Platform will determine that the Buyer is the owner of the asset as long as the Buyer does not violate the rules.

3.2 If an order is automatically canceled because the Buyer does not click the “Paid” button after making the payment, the Seller has the right to continue or reject the transaction. If you reject the transaction, you should refund the Buyer’s payment to the original payment account.

3.3 You may file an appeal if you do not receive the payment 10 minutes after the Buyer clicks the “Paid” button; you may file an appeal, reject the transaction, and refund the payment if the Buyer clicks the “Paid” button when the payment is not yet made or completed, the payment cannot be received within 2 hours, or the order is cancelled after the payment is made.

3.4 Please release the crypto the moment you receive the payment. If you do not release the crypto within the specified time frame after the Buyer marks the order status as “Paid” in compliance with the rules, the Buyer has the right to request that the transaction not be conducted and that the payment be refunded when there is an appeal filed to the order. If you refuse to cooperate, the Platform will directly release the crypto to the Buyer and freeze your account.

3.5 Please carefully check whether the real-name information of the Buyer’s payment account is consistent with that on the Platform when you receive the payment. In case of any inconsistency, the Seller has the right to request the Buyer and the payer to conduct video KYC with their ID cards or passports, etc. If an appeal is filed to such an order, the Seller may reject the transaction and refund the payment. If the User accepts non-real-name verified payment, causing the counterparty’s payment account to be frozen, the Platform will investigate the source of the funds in question, and has the right to directly freeze the User’s account on the Platform.

4. Asset Security

4.1 Merchants are not allowed to engage in any transactions involving illicit funds. If there is a user complaint that their bank card or other accounts were frozen due to a merchant payment, the merchant is required to actively work with platform staff to provide reasonable evidentiary materials. If their account is frozen, merchants should contact official customer service as soon as possible to provide information on the frozen account and reasonable evidence that the freeze was related to the platform.

4.2 If illegal digital assets or funds flow into the platform due to the actions of a merchant, resulting in asset losses or legal risks to the platform and its users, the platform has the right to suspend merchant functionality and account assets. Merchants are required to actively cooperate with the resulting judicial investigation.

5. Merchant Disqualifications

In order to standardize the operation of the platform, merchants are required to actively cooperate with platform staff to rectify the following regulations. If the merchant fails to cooperate with platform staff, the platform has the right to take measures such as issuing a warning, removing merchant functionality, freezing deposits, confiscating deposits, freezing the account, issuing fines, and blacklisting the merchant.

1. Violations of the aforementioned receipt and payment or asset security regulations.
2. Encouraging users to engage in offline or off-platform trades.
3. Loss of user assets due to order processing delays, order disputes, fraud, account freezing, and reasons attributable to the merchant.
4. Use and fraudulent exploitation of payments methods such as PayPal.
5. Malicious exploitation of platform loopholes for profit.
6. Merchants who have been suspected by authorities of illegal or criminal activities.
7. Asking users to pay additional fees, or dishonest use of red envelopes to collect handling fees.
8. Multiple appeals by users due to the merchant marking a payment as paid when in fact no payment has been made.
9. Multiple appeals by users due to malicious delay of payment or release of assets.
10. Serious circumstances of failure to cooperate with customer service to handle order disputes or deliberate delays.
11. Failure to cooperate with customer service when a user submits an appeal that they have overpaid the merchant or the merchant has underpaid them.
12. Failure to actively cooperate with customer service when an order is canceled by mistake or by timeout after already receiving a transfer from the user.
13. Submission of malicious order appeals when the user has not violated any rules.
14. Failure to provide a new payment method in a timely manner when an issue is found with the merchant’s receiving account, or provision of a new payment method but multiple user appeals of failure to release assets in time despite the receipt of user payment.
15. Failure to cooperate when a user’s bank card or account is frozen as a result of a merchant payment.
16. Disclosure of a user’s name, account, contact information, or other information without their consent.
17. Spreading malicious rumors about the platform on social media platforms.
18. Submission of false information on the merchant application.
19. Use of the payment account on another platform, on which it has been flagged for money laundering or other violations.
20. Buying the information or accounts of other users for transactions.
21. No pending orders for a significant period of time (inactivity).
22. Malicious placement of orders for the purpose of disrupting prices and trades on the platform.
23. Registration of sockpuppet accounts (directly or through an intermediary) to maliciously snatch orders or disrupt the market order.
24. Abusive, threatening, or hostile behavior towards platform users and staff.
25. Multiple complaints from users or repeated warnings from customer service and staff.

The content outlined in these regulations may be adjusted and supplemented at any time in accordance with the actual operational situation of the platform. Platform staff have the right to issue different disciplinary measures against merchants in accordance with the actual situation.

6. Cancellation of Merchant Functions

If a merchant wishes to cancel their merchant status, they must submit an application to the platform. On receiving the application, the platform will first revoke the merchant’s ability to post ads. If the merchant has no active order disputes and no record of violations, the platform will unfreeze their security deposit within 7 working days. Merchants cannot apply for merchant functions within 30 days after their merchant functions have been canceled.

Merchants who encounter any problems can contact the official CoinCatch P2P email at [e-mail]. Please avoid information from unofficial sources or channels.